Frequently Asked Questions
Where do you ship from?
We proudly ship our products from our warehouse located in Greece. We are dedicated to providing our customers with high-quality products and exceptional service, and we believe that shipping from Greece allows us to best meet these goals. By shipping from our own warehouse, we have complete control over the packing and shipping process, ensuring that your order is handled with care and arrives to you safely and on time. |
How long does the handling process take?
Our handling process typically takes 5-10 business days. This is the time it takes us to process your order, carefully pick and pack your items, and prepare them for shipping. Please note that this does not include shipping time. The handling time may be longer for some orders, especially for custom-made items or during periods of high order volume. We will notify you if your order is expected to take longer than 10 business days to process. |
Is the shipping free?
We are pleased to offer free shipping on all orders over €100. |
What is the delivery time?
The delivery time for your order will depend on your shipping destination and the shipping method you choose. You can see a list of our estimated delivery times during checkout. Please note that these are just estimates and your actual delivery time may vary. We will notify you with tracking information once your order has been shipped. |
How do i track my order?
You can easily track your order using the tracking information that we will email you once your order has been shipped. You can also track your order by logging into your account on our website and going to the "My Orders" page. |
Can i cancel my order after i have made a purchase?
If you make a request before your order is shipped, we'll cancel it and make a full refund. If your order was already shipped, a returns process is required. |
are my payments secure?
Yes, your payments are 100% safe and secure. We receive credit card payments via the most trusted payment gateways. Your personal information is always confidential and never stored or kept. We have also integrated secure PayPal payments to allow you to make purchases using your PayPal account. |
how do i apply a discount code?
You can copy/paste it or type it into the designated field at checkout. The area is marked “Gift card or discount code.” After you put it in, press “Apply.” |